Complaints
Filing a Complaint about a Sheriff's Office Employee
Complaint Process:
Most contacts between citizens and Burleson County Sheriff's Deputies are positive and professional, however complaints do come in from time to time. Confusion, different perceptions or timeliness of information can result in different accounts of the same incident. These differences need to be addressed
You are entitled to efficient, fair, and impartial service, and the Burleson County Sheriff's Office takes your concerns seriously. We investigate all misconduct allegations and respond to inquiries about employee actions or department policy.
The Texas Government Code requires that all complaints against law enforcement officers be in writing and signed by the person making the complaint. Making a false complaint is a violation of the Texas Penal Code, and can result in a fine and time in jail
To File a Complaint:
- Fill out the attached complaint form as completely as possible; however if you do not know some of the information requested, simply leave it blank or write "unknown"
- Sign complaint form (required by state law)
- Return the completed complaint form to the Burleson County Sheriff's Office in person or by mailing to 1334 SH 21 East, Caldwell, Texas 77836
Complaints are investigated by a senior administrative officer and are completed as expeditiously as possible. Most are resolved within 30 days of receiving them.
Based on available facts, the complaint is classified in one of four categories:
- Sustained: The allegation is true and the action of the employee was inconsistent with department rules and procedures.
- Inconclusive: There isn't enough evidence to prove or disprove the allegation,
- Unfounded: The incident did not occur or the affected employee was not involved
- Exonerated: The incident occurred, but the conduct or action was lawful, proper and in accordance with department rules and procedures.
If the allegations are sustained, appropriate action will be taken. The action may involve training, verbal or written reprimand, suspension from duty, or termination.
